Nar, the country’s youngest mobile operator continues to provide high-quality and fast customer service to its subscribers via Call Centers, Nar.az website, as well as the social media. Thus, up to 30% of requests incoming via social networks are answered within 1 minute, and up to 60% in 10 minutes. In general, all requests sent to Nar in social networks are responded to within an average of 6 minutes. Over the past year, over 218,000 requests were received through the social network accounts of the mobile operator.
Nar is the first telecommunications company to provide full customer service through social networks. In case of any questions, the mobile operator’s subscribers do not have to visit the customer service center, and alternatively, they can use the mobile operator’s social media pages to get high-quality service (balance information, troubleshooting network/internet problems, information about changing tariff, internet package renewal, detailed information on incoming calls and messages, technical problems, discount campaigns, participation in competitions and events, etc.). Thus, Nar subscribers can address their questions via Facebook, Twitter and Instagram, as well as email and online chat and receive a response from the social media team of the mobile operator within a short time. By doing so, the subscribers can save time and receive detailed answers to their inquiries about Nar products and services at any time and place.
More detailed information about the mobile operator’s customer services can be found at nar.az website.
“Azerfon” LLC (Nar trademark) started its operations on March 21, 2007, and within a short period of time became one of the leading companies of the telecommunications and mobile communication industry of Azerbaijan. The ‘Nar’ brand name was selected as the symbol that resembles the cohesion of the rich cultural and historical heritage of Azerbaijan with the modern life. Being the first operator in the country to introduce the 3G technology, Nar provides the customers with a wide 4G network coverage. With a large network of over 7400 base stations, covering 97% of the country’s territory (except for the occupied territories), Nar provides more than 2.2 million subscribers with the highest quality services.